Help Center

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Find answers to common questions about our products and services.

Product Resources

Find information about our products, assembly guides, and care instructions.

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Orders & Shipping

Get information about your order status, shipping, returns, and exchanges.

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Can't find what you're looking for? Our support team is here to help.

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Orders & Shipping

All products listed on our website are in stock. In the rare event that an item becomes unavailable, we will contact you as soon as possible to discuss alternative options or a possible shipping delay with your approval.

Shipping & Delivery

Yes, we do. But you need to let us know when placing an order and also a carrier when they call you to schedule the delivery.

Returns, Refunds, & Exchanges

Because our furniture is large and requires careful freight shipping, we focus on repairing, refunding, or finding alternative solutions on a base-by-base basis. If there's an issue with your product, let us know, and we'll work with you to make it right—whether that means sending replacement parts or finding another solution that best fits your situation.

Payment & Pricing

Unless you are a dealer, our price listed on the website is final. However, you can subscribe to our email list and receive a discount when we have promotional campaigns.

For B2B prices, please contact our Customer Support.

Warranty

We stand behind the quality of our products and offer a Limited Lifetime Warranty to ensure customer satisfaction. Our warranty covers defects in materials and workmanship under normal use.

You can read our Warranty Policy here.

Account Management & Website Help

Creating an account allows you to:

  • Track your orders and view order history easily.
  • Save your shipping and billing information for a faster checkout process.
  • Manage your preferences, including email subscriptions for special offers and promotions.
  • Access tax-exempt purchasing if applicable (verification required).

Still Need Help?

If you can't find the answer to your question, our support team is ready to assist you.

Contact Support