Shipping Policy

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At Diversified Spaces, we strive to ensure that your furniture arrives safely and efficiently. Please review our shipping policy for details on delivery times, costs, and freight procedures.

Shipping & Delivery

Shipping Costs & Calculation

Shipping costs are based on:

  • The distance from our warehouse to your shipping address.
  • Your designated shipping zone.
  • Product quantity, weight and dimensions.

The final shipping cost will be displayed at checkout before completing your order.

Do You Offer Free Shipping?

We do not offer free shipping as a standard policy. However, if you receive a defective product due to material or workmanship issues, we will cover all shipping costs associated with its return or replacement.

Residential Deliveries

Yes, we deliver to residential addresses. If your order is being shipped to a residential location, please:

  • Inform us at the time of purchase.
  • Notify the carrier when they call to schedule your delivery.

Order Processing & Delivery Time

  • Please allow up to 5 business days for order processing before shipping.
  • Once shipped, delivery times vary based on location and carrier transit times. You will receive tracking information once your order ships.
  • If you need to delay shipment, contact us as soon as possible.

Order Tracking & Notifications

  • You will receive an email notification with your tracking number when your order ships.
  • To track your order, log in to your account and use the provided tracking link.

Freight Shipping & Delivery Process

How We Ship Your Furniture

Our large and bulky furniture is shipped via Less Than Truckload (LTL) freight shipping, which is designed for large and heavy items that cannot be shipped in standard boxes. These shipments are securely packed on pallets and transported via truck for safety.

What to Expect for Freight Delivery

  1. Carrier Scheduling: Once your order is with the carrier, they will call you within 24 hours to schedule delivery.
  2. Liftgate Service: If your order is arriving on a pallet, a liftgate service is included at no extra cost to help lower the pallet to the ground. However, you must notify the carrier that you need this service.
  3. Inspection Upon Delivery:
    • Carefully inspect the packaging and product before signing any delivery documents.
    • If you discover any damage upon unpacking, report it within 5 days of delivery.

Special Handling & Large Orders

If your order requires special handling (e.g., inside delivery, liftgate service, or delivery to a non-commercial location), you must:

  • Specify these needs when placing your order.
  • Inform the carrier when scheduling your delivery.

Cancellations & Changes

  • If you need to cancel or modify an order, contact us immediately.
  • Customers are responsible for all costs incurred prior to receiving a change or cancellation request.

Freight Damage Policy

Your Responsibility Upon Delivery

Once your order is handed to the carrier, ownership of the shipment transfers to the customer. If damage occurs in transit, you must file a freight claim to recover costs.

Inspection & Damage Reporting

  • Count and inspect all items upon delivery.
  • If damage is suspected, open the carton in the driver’s presence to inspect the product.
  • If damage has occurred:
    • Refuse severely damaged items and note the damage on the delivery receipt.
    • Accept partially damaged shipments and report the issue to Diversified Spaces immediately.
    • For shortages, note the missing items on the delivery receipt.

Carrier-Specific Damage Reporting

  • Freight Deliveries (Motor Carriers): The driver must note any damaged cartons or shortages on the Bill of Lading before you sign for delivery.
  • UPS or FedEx Deliveries: If damage is found, note it on the receipt and have the driver acknowledge it before signing. Keep the item in its original packaging until an inspection is conducted or waived by the shipping company.

International Shipping & Warehouse Pick-Up

  • We currently ship only within the Continental U.S.
  • If you’d like to pick up your order at our warehouse, please contact Customer Service to schedule a pickup.

Need Assistance?

📩 Submit a Claim for Damaged or Incorrect Orders: [insert link]
📞 Contact Customer Service: [insert link]