Return and Refund Policy

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At Diversified Spaces, we stand by the quality of our products. If you experience an issue with your order, we’re here to help. Please review our policy below for details on returns, refunds, and replacements.

Returns Policy

Returns for Non-Warranty Issues

If you need to return an item that is not covered by our warranty, follow these steps:

  1. Submit a Claim Form (Required for All Returns)

    • Before contacting Customer Service, you must first fill out the Claim Form [insert link].

    • Once your claim is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

  2. Return Shipping Costs

    • Customers are responsible for all return shipping costs, including prepaid freight.

  3. Restocking Fee

    • A 25% restocking fee applies to all returned items.

  4. Condition of Returned Items

    • Products must be in new, resalable condition and returned in their original packaging. Items that are damaged or missing packaging may not be eligible for a refund.

How to Start a Return

  • Step 1: Fill out the Claim Form [insert link].

  • Step 2: Once your return is approved, you’ll receive an RMA number and return instructions.

  • Step 3: Ship the product back following our provided instructions.

 

 

Refund Policy

Refunds for Warranty Claims

If your item is covered under our Limited Lifetime Warranty and we determine that repair or replacement is not possible, we may offer a refund. However, repair or replacement is our primary resolution.

Refunds for Returns (Outside of Warranty)

For authorized returns outside of warranty:

  • Refunds will be processed after we receive and inspect the returned item.

  • The refund will be issued to your original payment method minus the 25% restocking fee.

Please allow standard processing time for your refund to appear on your statement.

 

 

Replacement Policy

Warranty Replacements

If your product has a defect covered under our Limited Lifetime Warranty, our priority is to repair or replace the item.

Process for Warranty Replacements

To request a replacement under warranty:

  1. Fill out the Claim Form [insert link].

  2. Obtain an RMA number from our Customer Service team.

  3. Return the defective product or dispose of it as instructed.

Replacements are provided at the discretion of Diversified Spaces based on warranty coverage [insert link to Warranty policy].

Warranty Returns

If we determine that a product must be returned under warranty, the following conditions apply:

  • We will cover the return shipping costs if the issue is covered under our warranty.

  • An RMA number is required—returns without authorization will not be accepted.

  • The item must be properly packaged to prevent further damage during transit.

 

 

Additional Information

What if my order arrives damaged?

  • Inspect your shipment upon delivery. If there’s visible damage, you can refuse the shipment.

  • If you accept it, note the damage on the delivery paperwork and take photos.

  • Submit a claim with proof of purchase, photos, and a description of the issue.

What if I receive the wrong item?

  • Let us know as soon as possible within 5 business days. We’ll work with you to correct the issue by shipping the correct item or issuing a refund, depending on the situation.

Are there any fees for warranty replacements?

  • If your issue is covered under warranty, repairs or replacements are free of charge.

  • If the issue falls outside warranty coverage (such as misuse or unauthorized modifications), additional costs may apply.

Who covers shipping costs for warranty claims?

  • We cover shipping for approved warranty replacements or repairs.

  • If the issue is not covered under warranty, you are responsible for return shipping costs.

Do I need the original packaging for a warranty claim?

  • No, the original packaging is not required. Just submit a claim, and we’ll guide you through the next steps.

Can I exchange a product instead of getting a refund?

  • We do not offer exchanges. However, if there’s an issue, we’ll work with you to find the best resolution—whether that’s a repair, refund, or another solution.

How long does it take to process a claim?

  • We typically review and respond to claims within 24-48 hours.

  • The total processing time for a resolution may vary based on the complexity of the case.

 

 

How to Contact Us

Submit a Claim Form (First Step for Returns & Warranty Claims): [insert link]
Send us a message [insert link to Contact Us form]