Warranty Policy
Diversified Spaces promises to repair or replace any Diversified Spaces brand product or component that is defective in material or workmanship under normal use for as long as the Original Purchaser owns it. This is the sole and exclusive remedy for Diversified Spaces products to be found defective. This warranty applies to Diversified Spaces products from the date of delivery to the Original Purchaser and is non-transferable. This Warranty is subject to limitations, exclusions or other provisions detailed below. Original Purchaser implies the final purchasing entity acquiring the product from a Diversified Spaces Authorized Dealer for the purchaser’s use and not for resale, remarketing or distribution.
Limited Lifetime Warranty
Limited Lifetime Warranty — Diversified Spaces warrants that its products shall be free of material defect and/or faulty workmanship from the date of delivery. This warranty is subject to the limitations and exclusions indicated below
12-Year Warranty — Diversified Spaces warrants that its laminate tops, butcher block tops, phenolic tops, epoxy tops, stainless steel tops, high wear, and moveable parts (ie: casters, glides, etc.) shall be free of substantial defects in original material and workmanship for twelve (12) years from the date of delivery.
1 Year Warranty — Diversified Spaces warrants that all wood veneer, electrical components, and dry-erase markerboard surfaces are free of substantial defects in original materials and workmanship for one (1) year from the date of delivery.
6-Month Warranty — Diversified Spaces warrants that all hand sanitizers and dispensers are free of substantial defects in original materials and workmanship for six months from the date of delivery.
Warranty Exclusions and Limitations
Exclusions — This warranty is considered null and void by the following:
• Abnormal defects caused by abuse or unruly use, modification, or alteration of product
• Any damage caused in transit by the carrier (Contact Diversified Spaces Customer Service to address carrier damage.)
• Ordinary wear and tear (including but not limited to: scratching of laminate, phenolic, epoxy and butcher
block tops; ghosting on dry-erase markerboard; chips caused by the moving of epoxy tops)
• Products installed, used, or maintained without adherence to product specifications, assembly instructions or Diversified Spaces’ recommendations and warnings
• Product exposure to water or dense humidity
Caution is advised when abutting epoxy surfaces, as chipping and cracking may occur when an epoxy edge is bumped into another. Chipping and cracking caused by bumping of epoxy surfaces is not covered under the Diversified Spaces Warranty.
Warranty Limitations
This warranty is provided only to the initial purchaser, is non-transferable and is valid strictly for as long as the product is owned by the original purchaser. To be protected under this warranty, all products must be stored in areas of controlled temperature and humidity, and periodic regular scheduled maintenance must be performed. See separate Care and Maintenance documents for further details.
Any incidental or consequential damages, including but not limited to business losses, personal property damage, and third-party liabilities are hereby expressly excluded.
Diversified Spaces shall repair or replace, at its discretion, any portion of the product which proves to be defective under the terms of this warranty. Diversified Spaces may elect to substitute a reasonably comparable product, or a cash refund of the original purchase price (less reasonable depreciation) in the event the original warrantied product is no longer manufactured at the time the warranty is exercised. Liability is limited to replacement parts and labor.
Freight and installation costs are excluded from Warranty consideration and are the sole responsibility of the Purchaser.
Diversified Spaces products are not recommended or warranted for outdoor use.
Some natural color variations occurring in wood, veneer, plastics, laminates, paints, or other natural materials are inherent to their character and cannot be avoided, and Diversified Spaces does not consider these variations to be defects. Colorfastness and variation of colors, grains or textures of such materials are not warranted. There are no implied warranties of fitness or merchantability, and there are no other warranties beyond the warranties expressed here.
Pricing & Payment Terms
Prices are subject to change without notice and Diversified Spaces is not responsible for typographical errors.
Quoted prices do not include federal, state, or local taxes. Sales Tax is required for deliveries to Wisconsin and Michigan and will be added to the invoice unless resale certificate applies. For tax-exempt buyers, we need to create an account in our store and verify the certificate to apply the tax exemption on checkout.
Cancellation and Change Policy
Customer is responsible for all costs incurred by Diversified Spaces prior to receipt of any change or cancellation.
Orders for custom products may not be canceled.
Returns
Returned Merchandise will not be accepted unless authorized in writing prior to return. Contact our Customer Service Department for a Return Materials Authorization (RMA) number. Standard product returns are subject to a 25% restocking charge, must be freight prepaid, and returned in sellable condition in original packaging.
Freight Damage
Note: A clear receipt for a shipment that contained damaged merchandise or a shortage relieves the carrier of further responsibility. Check all deliveries for damage, and note any damage or shortage on the delivery receipt.
Merchandise Title passes from Diversified Spaces to the consignee upon delivery to the Carrier. It is the Customer’s responsibility to submit a freight claim, including the cost of the shipment, for any damaged merchandise. Customer failure to follow the below instructions may result in added costs to Customer for delivery and replacement for damaged goods.
All Deliveries: Count and thoroughly inspect all items for shipping damage before accepting delivery. If it appears that damage could be possible, insist that the carton be opened and contents inspected by Driver. If damage has occurred, report damage to Diversified Spaces immediately. Recipient has the right to accept partial shipments and refuse the remaining damaged units. Refuse shipments of severely damaged items. If there is a shortage, note the shortage on the delivery receipt.
Motor Freight Deliveries: Inspect the shipment for damage immediately following delivery. Driver must note all damaged cartons or shortages on the Bill of Lading and/or delivery receipt prior to acknowledgment of shipment delivery.
UPS or FedEx Deliveries: Inspect the shipment for damage immediately following delivery. Note all damage on the receipt and have Driver initial acknowledgment of damage before signing receipt. Do not remove any damaged merchandise from the original carton until an inspection has been made or waived by the shipping company.
Product Suitability
Many states and localities have codes and regulations governing sales, construction, installation and/or use of products for certain purposes, which may vary from those in neighboring areas. While Diversified Spaces attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of product, please review the product application, and national and local codes and regulations, and be sure that the product, installation and use are in compliance with all applicable codes.
OSHA Hazardous Substance & California Prop 65 Product Information
Material Safety Data Sheets (SDS) for OSHA defined hazardous substances and a list of products known to the State of California to cause cancer or reproductive harm are available.
For details, contact:
Diversified Spaces
300 Krueger Street
Suring, WI, 54174
Phone 877-842-5420
Fax 920-842-5420
The information and recommendations contained on the SDS supplied by the manufacturer is considered to be accurate and reliable. However, Diversified Spaces makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations.